Customer Service Representative job description template

This Customer Service Representative job description template includes the list of most important Customer Service Representative's duties and responsibilities. It is customizable and ready to post to job boards. Use it to save time, attract qualified candidates and hire best employees.

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Customer service representative job description template

Customer Service Representative job profile

In order to attract Customer Service Representatives that best match your needs, it is very important to write a clear and precise Customer Service Representative job description.   

Customer Service Representative job description

We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. 

Customer Service Representative duties and responsibilities

  • Managing large volume of customer calls
  • Stay friendly and helpful
  • Resolve questions and service issues for customers via phone, email and text
  • Accurately document customer interactions
  • Determine opportunities for new sales
  • Sell products to established customers through up-selling and cross-selling 
  • Resolve all inbound and outbound support requests per established guidelines.
  • Identify and act as a company ambassador at all times
  • Be professional 

Customer Service Representative requirements

  • High School Diploma or equivalent
  • X years of customer service experience
  • Demonstrated ability to provide outstanding customer service
  • Customer-centric
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision

How should Customer Service Representatives write resumes

Customer service representatives often have variety of different skills and experiences. However, not everything needs to be included in CVs.  

Resumes, cover letters and applications need to be adjusted based on the position a person is applying for. Check out this great guide on how to write a Customer Service resume

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