Customer Service Manager job description template

This Customer Service Manager job description template includes the list of most important Customer Service Manager's duties and responsibilities. It is customizable and ready to post to job boards. Use it to save time, attract qualified candidates and hire best employees.

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Customer Service Manager job description template

Customer Service Manager job profile

Some of the main duties of every Customer Service Manager include customer relationship management, handling complains and queries, sorting issues and complains, ensuring customer satisfaction and loyalty, training and hiring Customer Service staff. 

In order to attract Customer Service Manager s that best match your needs, it is very important to write a clear and precise Customer Service Manager job description.    

Customer Service Manager job description

We are looking for an experienced and passionate Customer Service Manager to join our Marketing team! As a Customer Service Manager,  your main goal will be to establish and support good client relationships. 

Writing a Customer Service resume

Customer service professionals often have many different skills and qualifications. However, not everything needs to be included in CVs. 

Resumes and applications need to be adjusted based on the position a person is applying for. Check out this great guide on how to write a Customer Service resume

Customer Service Manager duties and responsibilities

  • Build a strong customer relationship management strategy to ensure customer satisfaction
  • Manage and monitor daily orders assignments through customer service team
  • Coordinate activities with all other functions of the department a
  • Establishing and monitor service KPIs
  • Monitoring and analyzing results
  • Implementing changes accordingly
  • Lead on-site customer meetings and trainings
  • Work with Marketing team to identify potential clients for case studies

Customer Service Manager requirements

  • Bachelor's degree or equivalent work experience.
  • X+ years of related industry 
  • Always customer centric
  • Extremely patient
  • Experience in using use of Customer Support tools, procedures, processes, and metrics
  • Excellent customer relationship and communication skills
  • Ability to professionally manage and triage customer support ‘incidents’ and escalations 
  • Good time-management skills
  • Ability to multi-task
  • Critical-thinker and problem-solver 
  • Team player

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