What is Grievance?
Grievance refers to the employee's dissatisfaction with company's work policy and conditions because of an alleged violation of law.
Grievance refers to the employee's dissatisfaction with company's work policy and conditions because of an alleged violation of law. They may or may not be justified and usually represent the gap between what the employee expects and gets from the company.
Grievence has to be properly addressed because it lowers the motivation and performance of the employee and affects the work environment.
When a grievance occurs the employer uses formal means of grievence procedure to resolve the employee’s concern and reach a resolution.
The employees should first try to solve the issue informally through the open door policy and then, if proven unsuccessful, proceed to the more formal step ladder policy.
Formal grievance procedure steps
1. Grievance should be submitted in a proper channel.
2. The employee's supervisor has to be informed and spoken to.
3. A review committee should examine the grievance for its validity.
4. Resolution should be provided if the grievance is valid.
5. If not not resolved there should be a further body where it can be appealed.