Restaurant Hostess job description

This Restaurant Hostess job description template includes the list of most important Restaurant Hostess ‘s duties and responsibilities. It is customizable and ready to post to job boards. Use it to save time, attract qualified candidates and hire best employees.

Restaurant Hostess job profile

Restaurant Hostess is a customer service-oriented role responsible for welcoming guests, escorting them to their tables, and ensuring their overall dining experience is pleasant. Restaurant Hostesses are the first point of contact for guests and are expected to provide excellent customer service. They must have a friendly and outgoing personality, excellent communication skills, and the ability to multitask. Restaurant Hostesses must also be able to handle customer complaints or issues in a professional and timely manner. This is an entry-level position that requires a high school diploma or equivalent. Experience in the hospitality industry is preferred but not required.

Restaurant Hostess job description

We are looking for a friendly and outgoing Restaurant Hostess who will be responsible for greeting and welcoming guests as they arrive. In this position, you will manage reservations, guide guests to their tables, and ensure a smooth flow of guests throughout the restaurant. You will also be expected to maintain a clean and organized reception area and assist with any guest inquiries.

Restaurant Hostess duties and responsibilities

• Greet guests as they arrive at the restaurant and escort them to their tables
• Manage the waiting list and estimate wait times for guests
• Answer phone calls and make reservations
• Assist guests with menu recommendations and provide information about the restaurant
• Coordinate with servers, bussers, and kitchen staff to ensure smooth service
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain a clean and organized hostess stand and lobby area
• Assist with other tasks as needed, such as taking to-go orders or processing payments

Restaurant Hostess requirements and qualifications

• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong organizational skills
• Ability to remain calm under pressure
• Flexibility to work evenings, weekends, and holidays
• Knowledge of reservation systems and basic computer skills
• High school diploma or equivalent
• Previous experience in a customer service or hospitality role is preferred
• Ability to stand and walk for extended periods of time
• Professional appearance and demeanor
• Ability to work well in a team environment
• Fluent in English, additional language skills are a plus