Network Technician Interview Questions

The goal for a successful interview for a Network Technician is to demonstrate their knowledge and expertise in network design, configuration, and troubleshooting.

Situational interview questions

• You are working as a network technician for a company, and a client reports that they are unable to access the internet. Describe the steps you would take to identify and solve the issue.
• A company is experiencing slow internet speeds for multiple employees. How would you go about diagnosing and resolving this issue?
• A client is experiencing frequent disconnection issues with their wireless network. What steps would you take to identify the cause and resolve the issue?
• Your company is experiencing intermittent connectivity issues with their server. How would you go about identifying and troubleshooting the problem?
• A user calls in and complains that their computer is not connecting to the company’s network. What steps would you take to diagnose and resolve the issue?

Soft skills interview questions

• Describe a time when you had to communicate technical information to a non-technical person. How did you ensure they understood the information?
• How do you handle a situation when you have to deal with an angry or frustrated customer?
• Can you discuss a time when you had to prioritize multiple tasks with competing deadlines? How did you handle it?
• Describe a time when you had to work on a team to accomplish a specific goal. How did you contribute to the team’s success?
• How do you stay organized and manage your workload effectively as a Network Technician? Can you provide an example of a time when you excelled in this area?

Role-specific interview questions

• What are the different types of network topologies and can you explain each of them?
• How do you troubleshoot a network connectivity issue?
• Can you explain the OSI and TCP/IP models and how they relate to network communication?
• What is VLAN and how does it work?
• Can you explain the difference between a switch and a router and when to use each one in a network setup?

STAR interview questions

1. Can you tell me about a time when you had to troubleshoot an issue with a network system (Situation), what tasks were assigned to you (Task), what steps did you take to resolve the problem (Action), and what was the outcome of your efforts (Result)?

2. Describe a project where you were responsible for configuring and implementing a new network system (Situation), what kind of tasks did you have to undertake (Task), what steps did you take to complete the project (Action), and how did the network system perform after the implementation (Result)?

3. Can you share an example of a challenging network issue that you resolved (Situation), what tasks did you have to perform (Task), what troubleshooting methods did you use to resolve the issue (Action), and what was the final outcome of the situation (Result)?

4. Explain a situation where you had to work collaboratively with other IT professionals to resolve a network issue (Situation), what was your role and responsibilities (Task), what steps did you and your team take to resolve the issue (Action), and what was the end result of your teamwork (Result)?

5. Tell me about a situation where you had to deploy new network hardware or software (Situation), what procedures did you have to undertake (Task), what steps did you take to ensure a smooth deployment (Action), and how did the new technology enhance or improve the existing network system (Result)?