HR Glossary

Total Quality Management

Total quality management refers to a management strategy used for continuous improvement of the quality of services and products by focusing on organizational process measurements and customer satisfaction.

what-is-total-quality-management

Total quality management definition

Total quality management refers to a management strategy used for continuous improvement of the quality of services and products by focusing on organizational process measurements and customer satisfaction.

Total quality management segments

• cross-functional product design

• process management

• supplier quality management

• customer involvement

• information and feedback

• committed leadership

• strategic planning

• employee involvement

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