Job Description

Customer Intelligence Manager job description

This Customer Intelligence Manager job description template includes the list of most important Customer Intelligence Manager’s duties and responsibilities. It is customizable and ready to post to job boards. Use it to save time, attract qualified candidates and hire best employees.

Customer Intelligence Manager job description template

Customer Intelligence Manager job profile

Customer Intelligence Manager s are generally responsible for investigating company’s customers need sand wants as well as competitors’ product and service offerings. The goal is to get an insight into buyer’s preferences and stay ahead of competitors.

In order to attract Customer Intelligence Manager s that best match your needs, it is very important to write a clear and precise Customer Intelligence Manager job description.

Customer Intelligence Manager job description

We are seeking for a Customer Intelligence Manager to join our team. As a Customer Intelligence Manager your main goal will be to keep company’s products and services customer focused. You will do so by conducting competitive research and analysis and help us understand the buyer’s journey, needs and wants.

Customer Intelligence Manager duties and responsibilities

  • Conduct regular competitive research
  • Investigate product and service offerings of competitors
  • Compare to our offerings and do the gap analysis
  • Survey customers to get data and insights
  • Make decisions and plans depending on insights
  • Present insights to other teams and departments
  • Conduct buyer journey research to help our team optimize our website, marketing touchpoints, and sales approach
  • Attend events and interact with customers

Customer Intelligence Manager requirements

  • BA/BS or equivalent working experience
  • X years of experience in data anlytics
  • Proficient in marketing automation
  • Good understanding of web analytics
  • Past experience conducting research reports
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
See TalentLyft in action

Applicant Tracking, Recruitment Marketing, Sourcing and Talent CRM software are powerful alone, but unstoppable when used together!

Related content

Explore more topics

  • Company Culture

    Finding the perfect fit for your organization goes beyond just skills and qualifications. It's about discovering candidates who align with your company's values, mission, and vision. Explore our insightful articles and expert tips to understand the significance of a well-defined company culture in attracting top talent, learn how to assess and define your organization's unique cultural attributes, and discover strategies to infuse your hiring process with culture-fit considerations.

    Learn more

  • Recruitment Marketing Strategy

    Develop an impactful recruitment marketing strategy to attract top talent. Learn how to create targeted campaigns, build a strong employer brand, and use digital channels to reach and engage potential candidates. Optimize your recruitment efforts with strategies that showcase your company culture and position you as an employer of choice.

    Learn more

  • Successful Recruiter

    Discover the key traits, strategies, and tools that make a recruiter successful. Learn how to build strong relationships, source top talent, and navigate the hiring process efficiently. Equip yourself with the skills and techniques to consistently find and secure the best candidates for your organization.

    Learn more

  • Diversity Equity and Inclusion (DEI)

    Diversity, equity, and inclusion (DEI) have become key focuses in building a thriving workplace culture—and for good reason. In our DEI Hub, we provide strategies, insights, and best practices to help HR professionals, business leaders, and change-makers champion a more inclusive and equitable workforce. Join us in fostering diversity and empowering employees by exploring a wide range of DEI topics, from inclusive hiring practices to creating a workplace where all voices are heard and valued.

    Learn more

  • Hire Planning

    Hiring is a strategic priority that requires thorough planning. Learn how to align your hiring goals with business objectives, forecast staffing needs, and create a recruitment roadmap. Effective hire planning ensures that you attract the right talent, meet company growth demands, and stay ahead in a competitive market.

    Learn more

  • Candidate Relationship Management

    Improve your hiring process with effective Candidate Relationship Management (CRM). Build and nurture strong relationships with candidates by leveraging CRM tools to engage, communicate, and maintain long-term connections. Enhance candidate experience, increase retention, and create a robust talent pipeline for future hiring needs.

    Learn more

Simple and affordable recruitment software

Schedule a Demo Start Free Trial