Job Description

Help Desk Specialist job description

This Help Desk Specialist job description template includes the list of most important Help Desk Specialist’s duties and responsibilities. It is customizable and ready to post to job boards. Use it to save time, attract qualified candidates and hire best employees.

Help desk specialist job description template

Help Desk Specialist job profile

Help Desk Specialist is responsible for maintaining customers’ relationships with the company, providing answers to customers’ questions and other needs related to technical support.

In order to attract Help Desk Specialist that best matches your needs, it is very important to write a clear and precise Help Desk Specialist job description.

Help Desk Specialist job description

We are looking for a Help Desk Specialist with exceptional customer service skills to provide technical support to users. If you are a person with ability to absorb and retain information quickly. and to present ideas in user-friendly language, then your are the one we are looking for!

Help Desk Specialist duties and responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk customer through problem-solving process
  • Follow up with customers to ensure issue has been resolved
  • Supports operation of help desk and serves as focal point for customer concerns
  • Identifies, researches, and resolves technical problems for end users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support from local and remote customers
  • Run reports to determine malfunctions that continue to occur

Help Desk Specialist requirements

  • X+ years of experience providing level 1 or above help desk support in IT operations
  • Excellent communication skills
  • Experience assisting customers on phone and live chat, email, social media and web form submissions
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure
  • environment
  • Exceptional customer service orientation
  • Patience for dealing with difficult customer-service situations
See TalentLyft in action

Applicant Tracking, Recruitment Marketing, Sourcing and Talent CRM software are powerful alone, but unstoppable when used together!

Related content

Explore more topics

  • Hire Planning

    Hiring is a strategic priority that requires thorough planning. Learn how to align your hiring goals with business objectives, forecast staffing needs, and create a recruitment roadmap. Effective hire planning ensures that you attract the right talent, meet company growth demands, and stay ahead in a competitive market.

    Learn more

  • Resume Screening

    Streamline your hiring process with efficient resume screening techniques. Learn how to quickly identify top candidates by filtering through resumes for relevant skills, experience, and qualifications. Utilize tools and strategies to save time, reduce bias, and ensure you're shortlisting the best talent for the job.

    Learn more

  • SMBs HR

    Unlock effective HR strategies tailored for small and medium-sized businesses (SMBs). Learn how to manage recruitment, employee engagement, compliance, and talent development on a budget. Discover tools and best practices to streamline your HR processes and build a strong, thriving workforce in your growing business.

    Learn more

  • Internal Recruitment

    Your organization's most valuable assets are the talents you already have. Maximize the potential of your existing workforce and learn how to use internal recruitment to build a stronger, more agile, and highly skilled team that's ready to tackle the future.

    Learn more

  • Candidate Relationship Management

    Improve your hiring process with effective Candidate Relationship Management (CRM). Build and nurture strong relationships with candidates by leveraging CRM tools to engage, communicate, and maintain long-term connections. Enhance candidate experience, increase retention, and create a robust talent pipeline for future hiring needs.

    Learn more

  • News & Updates

    TalentLyft is constantly improving as we're implementing new features and integrations. In this section you'll find all of our recent updates and and integrations we've implemented to make every user's experience the best it can be!

    Learn more

Simple and affordable recruitment software

Schedule a Demo Start Free Trial