Busser Interview Questions
The goal for a successful interview for a Busser is to demonstrate their ability to work efficiently and maintain a clean and organized dining area, while also showcasing their strong communication and teamwork skills with servers and kitchen staff.
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Situational interview questions
- Imagine you are a Busser and you noticed a spill on the floor in the dining areas. What steps would you take to quickly address the situation without interrupting guest experiences?
- You're bussing tables on a busy night and you run out of clean trays. How would you handle this situation while ensuring guests continue to receive their meals?
- You're bussing tables when a customer drops a glass and it shatters. How would you handle this situation to ensure everyone's safety
- You're a Busser and you notice that the restaurant has served guests that are allergic to certain ingredients. How would you handle this situation?
- Imagine there was a mix-up with food orders and a guest received the wrong meal. How would you assist in rectifying the situation while maintaining a positive guest experience?
Soft skills interview questions
- How do you typically approach communicating with customers? Can you tell me about a time when you had to navigate a difficult situation and how you handled it?
- In a fast-paced restaurant environment, staying calm and collected can be challenging. Can you describe a time where you had to manage multiple customers and their needs simultaneously?
- As a Busser, your role is often behind-the-scenes. How do you prioritize tasks and ensure that all responsibilities are fulfilled, even when not explicitly asked or reminded to do so?
- How do you deal with feedback or criticism from coworkers or supervisors? Have you ever received negative feedback and how did you respond to it?
- Can you describe a time when you provided outstanding customer service to a customer? How did you ensure that their needs were met and exceeded their expectations?
Role-specific interview questions
- What methods do you use to ensure proper cleanliness and sanitation of the dining area and busing station?
- How do you prioritize your tasks when cleaning and resetting tables in a busy restaurant setting?
- Can you walk me through your experience with handling difficult customers or situations while bussing tables?
- How would you handle a situation where a table has been left in disarray by the previous customers, causing a delay in seating new diners?
- Have you ever had to handle and report a safety issue or hazard while working as a busser? If so, how did you address the situation?
STAR interview questions
1. Can you describe a situation in which the restaurant was understaffed and you had to take on extra responsibilities as a Busser?Situation: Understaffed restaurant.
Task: Took on extra responsibilities as a Busser.
Action: List responsibilities, e.g. setting up tables, clearing dishes.
Result: Positive impact on the restaurant operation.
2. Tell me about a time when you had to deal with a customer who was dissatisfied with the cleanliness of their table.
Situation: Dissatisfied customer.
Task: Cleaning the customer's table.
Action: Describe how you cleaned the table and addressed the customer's concerns.
Result: Satisfied customer and positive feedback.
3. Have you ever had to work with a short deadline to set up tables and prepare the dining area for a large party?
Situation: Short deadline.
Task: Setting up tables and preparing dining area.
Action: Describe your actions in preparing for the party.
Result: Successful completion of the task on time.
4. Can you describe a situation where you had to adapt to a new restaurant or team environment as a Busser?
Situation: New restaurant or team environment.
Task: Adaptation to the new environment as a Busser.
Action: Explain how you adapted to the new situation as a Busser.
Result: Positive feedback on your ability to adapt to new environments.
5. Describe a time when you had to work with a challenging or difficult server or team member as a Busser.
Situation: Challenging or difficult server or team member.
Task: Working with the server or team member as a Busser.
Action: Explain how you worked with the challenging team member to complete your responsibilities.
Result: Positive impact on the team dynamics and improved operations.